Next-gen 911 exploits technology to enhance public safety

Next-gen 911 exploits technology to enhance public safety

New analysis from market research firm Frost & Sullivan finds that next-generation 911 - the emergency telephone number used in North America - is expected to thrive in the U.S. as managed services accelerate market momentum.
By Rich Pell


In contrast to the legacy voice-centric enhanced 911 (E911) network, Next-Generation 911 (NG911) supports a more diverse set of internet protocol (IP)-based communications that promises to dramatically improve the speed, accuracy, and preparation of first responders. NG911, says the firm, represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens’ rapidly evolving products, technologies, and lifestyles.

The firm estimates that the total annual NG911 revenue opportunity in the United States will hit $1.07 billion by 2026, up from $689.1 million in 2020, growing at a compound annual growth rate (CAGR) of 7.6%. The COVID-19 pandemic and natural calamities, in particular, says the firm, have elevated the pressure on U.S. states and counties that have not initiated NG911 deployments to accelerate rollouts.

“NG911 market penetration, based on the percentage of the US population covered by closed NG911 contracts, is projected to reach 95% by 2026, up from approximately 60% in 2020,” says Brent Iadarola, Information & Communication Technology Vice President at Frost & Sullivan. “Statewide requests for proposals (RFPs), where states have centrally organized their public safety answering points (PSAPs) to conduct statewide NG911 upgrades, have emerged as the preferred and most efficient approach to NG911 implementations.”

“The entry of large integrators with one-stop-shop-as-a-service business models has accelerated the progress and reduced the complexity of NG911 deployments,” says Iadarola. “A clear theme over the course of Frost & Sullivan’s research was that states often do not have the resources, expertise, or desire to manage the complexities of NG911 in-house.”

As NG911 infrastructure becomes more widely deployed, there will be significant growth opportunities for complementary solutions that seamlessly integrate with public safety infrastructure. In particular, says the firm, NG911 can unlock lucrative growth opportunities by:

  • Leveraging aggressive capital investments in 5G network technologies to drive innovative applications and compelling use cases in public safety that enhance incident intelligence and situational awareness for first responders.
  • Providing an integrated, end-to-end platform for NG911 with advanced features such as cloud/edge computing, embedded security and data analytics supported by artificial intelligence (AI)/machine learning (ML) that offers a framework to expand opportunities across vertical markets.
  • Offering modular, integrated additional data repositories (ADR) solutions that can be integrated with NG911 core infrastructures to effectively receive and distribute data to first responders and/or other relevant public safety entities.
  • Developing ML and AI solutions to manage, organize, and analyze the massive amounts of new data sources now enabled with NG911 to differentiate between “relevance” and “noise” in an emergency.

For more, see “Next-Generation 911 (NG911): The Future of Public Safety, Forecast to 2026.”

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