Future of UIs shaping new consumer experiences

Future of UIs shaping new consumer experiences

Market news |
A new analysis from market research and analysis company Frost & Sullivan finds that user interface (UI) technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated and personalized interaction.
By Rich Pell


The COVID-19 pandemic, says the firm, has accelerated the use of UIs in healthcare, manufacturing, education, retail, and banking to simplify interactivity and improve engagement.

“The need for adoption of new user interface (UI) technologies to alleviate challenges posed by the global pandemic is immediate but constrained by infrastructure issues such as a lack of 5G networks and capable devices,” says Murali Krishnan, Visionary Innovation Group Senior Industry Analyst at Frost & Sullivan. “For futuristic UIs to become ubiquitous, security and privacy will be critical.”

“Organizations must prioritize cybersecurity, business continuity plans, and risk assessments,” says Krishnan. “Further, the transition to the fifth generation of wireless technology will be critical to the success of UI devices. Its ability to connect 1 million devices for every square kilometer will make 5G the backbone for UI devices and overall connected ecosystems.”

According to the report, the global augmented/virtual reality (AR/VR) market is expected to reach $661.40 billion by 2025, at a compound annual growth rate (CAGR) of 86.3% from 2019 to 2025, driven by contactless commerce. Beyond 2030, says the firm, AR and VR will merge, allowing users access to the total reality-virtuality continuum. Meanwhile, the global biometrics market revenue is forecast to reach $54.97 billion in 2025, with next-generation identification, palm vein and behavioral biometrics experiencing significant demand.

“UI technologies,” says Krishnan, “will be an important component in the shift from the office to a virtual workplace that is mobile and more flexible, while interactive interfaces have expanded the scope of businesses to engage with their customers and build deep relationships. Technological advances in mixed reality, holographic displays, computer vision and wearables will create new application opportunities.”

New technologies are expected to drive growth opportunities in the short term as the adoption rate for user interfaces rises and organizations realize the productivity gains created by UI technologies:

  • Biometric technologies: With vendors integrating biometric technologies with AI and machine learning, there is a strong market for high-end biometric interfaces in the public and commercial sectors. A combination of iris, vein, fingerprint, facial recognition and voiceprint interfaces for verification will offer additional security without compromising the user experience.
  • Digital twins: An estimated four out of five IoT platforms will employ digital twins over the next five years, propelling the global digital twin market to expand at a strong CAGR of 47.0% between 2019 and 2025. Retail, automotive, healthcare, manufacturing, energy and smart cities will benefit. Successful implementations will require high-speed communication networks and no service disruptions.
  • Brain-machine interface: Neural interfaces could have a significant impact on the restoration of vision and hearing, treatment of mental health disorders, and alleviating pain through electrical stimuli by focusing on the appropriate areas of the brain. In addition, the gaming community is pioneering new gaming control mechanisms based on brain signals utilizing electroencephalography (EEG) headsets.
  • AR/VR: By 2025, China is expected to lead the VR market, with investments pouring into patents, standards and products. AR, VR and robotics will merge to develop VR robots, which will have a huge impact on manufacturing, retail, security, healthcare and defense. In particular, AR/VR market revenue for manufacturing, robotics and the engineering supply chain is expected to reach $161.29 billion by 2025.

For more, see the report: “Future of User Interfaces Shaping New Consumer Experiences.”

Frost & Sullivan

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